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Public Safety Telecommunicator 1 (PST1)
6th Edition

PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training.

The PST1, 6th Edition course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's public safety communications center.

The course includes “hot” topics such as Voice over Internet Protocol (VoIP), and the telecommunicator's role in the U.S. Department of Homeland Security's NIMS Incident Command System. There is also an extensive expansion of information on previously presented topics including entire modules dedicated to TTY and Telematics training.

The PST1, 6th Edition course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive valuable APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace.

Training modules include:

Introduction to Your New Career (roles and responsibilities of the position)
Interpersonal Communications
Telephone Communications Techniques: Call Processing
Telephony - Traditional Technology
Telephony - Emerging Technology
Telephony - TTY
Telematics
Computer Aided Dispatch & Related Technologies
Radio Communications Techniques
Radio Technology
Call Classification
NIMS Incident Command System
Liability Issues
Preparing for Your New Career (stress management)

Prerequisites:
None

Recertification Requirements:
None

Additional Information:
Tuition includes a comprehensive course manual and all certification fees.

PST1, 6th Edition complies with the APCO Project 33 recommendation of 54 hours of training instruction. In order to keep live classes taught by APCO Institute instructors at 40 hours, some pre-course study is required. Students will be emailed text for review and completion once the class is confirmed.

This course qualifies for three credit hours applicable towards a degree in public safety communications through APCO Virtual College.