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From public safety communications standards and best practices to comm center staffing and employee retention, APCO International’s Comm Center & 9-1-1 Services Department is serving the industry in a myriad of ways and provides a multitude of services to public safety communications at large - many of them at no charge for APCO International members.
This department is the industry-recognized resource for information on:
- Comm center standards and best practices
- Staffing and retention effective practices and research
- Peer review of local operations/management, on-site visits and customized reports (MAAP)
- The National Joint TERT Initiative
- Mission-critical equipment information (radio/telephony/CAD systems)
- Data-exchange models between CAD systems
- Operational information related to calltaking/dispatching, wireless 9-1-1, telematics, PBX, VoIP and emerging technologies
- Industry research and policy development
- Common management and operational procedures
Our staff of dedicated professionals provides an extensive amount of public safety, public service and association experience and management; which allows us to share a wealth of information and knowledge so we can continue…
“Meeting Member Needs with Professional Excellence”
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The largest network of public safety communications professionals in the world
